Exchanges will be processed within 7 days of receiving the merchandise, following these criteria:
1 - The returned package must be the same as the one we sent via Correios.
2 - We do not exchange items:
a) With tags removed, altered, or damaged;
b) Items stained or damaged by the customer;
c) Complimentary or giveaway items.
3 - The shipping cost of the first exchange will be covered by the store, provided it is done exclusively through a Correios code sent via email and WhatsApp.
4 - The item must arrive at our store; under no circumstances will the store accept returns through third parties or transport companies.
5 - In the case of a refund, the amount paid:
a) By card - will be refunded through the same method, which may take up to 7 days for the customer’s bank to process;
b) By PIX - will be refunded to the customer via the same method within a maximum of 3 business days after the item arrives at our company;
c) By boleto - will be refunded via TEV, TED, or DOC within a maximum of 3 business days after the item arrives at our company;
d) If the customer agrees, they can choose to leave a credit for future purchases, using the amount paid during the original purchase.
If you have any questions, please contact us via WhatsApp by clicking on the green icon or by email: [email protected].